Customer service & maintenance
The continuous availability of modern woodworking machines is a significant influencing factor on the productivity and profitability of a company. The Felder service chain ensures the operating reliability of the machines and guarantees constant precision.
At Felder Group individual support begins long before the purchasing decision is made. After a systematic requirement analysis we can carry out an individual tailor made product solution with the support of one of our technology centres and showrooms. By simulating the customer's production, the customer can test several different machine configurations ensuring that they find the perfect solution for their individual requirement.
Subsequently, specially trained technicians carry out the delivery, installation, commissioning and the initial machine configurations. This ensures that your machine can be used productively from the very first day of use.
At the next link in the Felder service chain, customers benefit from individual inspection and maintenance packages as well as a competent service hotline for immediate assistance. Numerous Felder service centres ensure that a Felder technician is close at hand and spare parts are also readily available. Customers with computer controlled machinery also have the possibility of getting their employees professionally trained on a range of software and machinery courses.
The Felder service chain for permanent machine readiness, reduced down time, optimum value retention and reduced running costs - a top class service package.