Customer service & maintenance
Optimal support with the Felder service chain

Our service for your profit

The continuous availability of modern woodworking machines is a significant influencing factor on the productivity and profitability of a company. The Felder service packages ensure the operating reliability of the machines and guarantees constant precision. Our fixed-price servicing and individual maintenance contracts give you the benefit of a consistently high quality of your end products in the long term.

Permanently available & precise at all times

Periodic maintenance ensures the consistent precision and reliable operation of your woodworking machine. Our experts are trained and experienced to quickly and professionally carry out all necessary inspections and maintenance based on your individual requirements.

100 % productive & profitable

Competent advice from specially trained and experienced professionals, fast immediate help with on-site service, permanent machine availability, less downtime, optimum asset preservation and lower follow-up costs - you can rely on this with our maintenance offer. Individually adapted and safe from the very first minute.

Contact customer service

Your direct line to the service technician – make your request online at any time of the day.

Returns

Here you can register items purchased from FELDER simply and safely online for return.

Service hotline

contactOur sales team will be happy to help with any questions you may have.

Tel. 02-979-0124-6

Warranty and guarantee

Here are the Felder Group warranty guidelines.

General guidelines

At Felder Group individual support begins long before the purchasing decision is made. After a systematic requirement analysis we can carry out an individual tailor made product solution with the support of one of our technology centres and showrooms.

By simulating the customer's production, the customer can test several different machine configurations ensuring that they find the perfect solution for their individual requirement.

Subsequently, specially trained technicians carry out the delivery, installation, commissioning and the initial machine configurations. This ensures that your machine can be used productively from the very first day of use.

If you need immediate assistance, you can call our hotline centre for fast and uncomplicated support. Contact our consultants or report your request conveniently online around the clock.

Numerous Felder service centres ensure that a Felder technician is close at hand and spare parts are also readily available.

Customers with computer controlled machinery also have the possibility of getting their employees professionally trained on a range of software and machinery courses.

Our fixed-price servicing and individual maintenance contracts give you the benefit of a consistently high quality of your end products in the long term.